Expansion planned for August 2019. Even if you have had your HP Laptop Battery checked before and been told that it is not affected , it is necessary to recheck your battery.If you have already received are placement battery, please ignore this extended notification.
In August 2019, HP updated the global voluntary safety recall and replacement program for select notebook and mobile workstation HP notebook batteries that was announced in January 2018 and expanded in January 2019.
These batteries may overheat, posing a fire and combustion hazard to customers. therefore,Even if you have had your battery checked before and been told that it is not affected, it is necessary to recheck your battery. However, if you have already received a replacement battery, please ignore this extended notification.
HP notebook Batteries affected by this program may have been shipped with certain HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP ProBook 4xx G4 (430, 440, 450, 455, and 470), HP x360 310 G2 , HP The ENVY M6, HP Pavilion x360 15-inch, HP 11 notebook computers, and HP ZBook (17 G3, 17 G4, and Studio G3 and G4) mobile workstations were sold globally from December 2015 to October 2018. These HP batteries were also sold by HP or an authorized HP service provider from December 2015 through December 2018 as accessories or as replacement parts for any of the preceding products and other products, including certain HP Mobile Thin Client products.
Most of these batteries are internal to the system, meaning customers cannot replace them themselves. HP will provide free HP battery replacement through authorized technicians. HP has also released a BIOS update that adds batteries affected by the expansion plan. An updated BIOS puts the battery into Battery Safe Mode, allowing you to use the computer or workstation without the battery by connecting the HP power adapter. Batteries affected by this recall should immediately enter “battery safety mode.”
“Battery Safety Mode” is only available for HP products affected by this recall program. If the verification process indicates that the battery is eligible for replacement, a BIOS update should be applied and the system restarted. During the restart process, the option to enable ” HP BatterySafe Mode” will appear. Accept that enabling Battery Safe Mode will cause the battery to discharge and stop future charging capabilities until Battery Safe Mode is disabled. HP strongly recommends that you accept Battery Safe Mode to safely use your notebook or mobile workstation with an HP power adapter connected. For more information, please see the FAQ tab on this website.
Customer security is HP’s primary concern. HP is proactively notifying customers and will provide free HP battery replacement for every qualified and verified battery. For customers with 5 or more potentially affected batteries, HP has developed a process to assist with verification and ordering. For more information , please see the FAQ tab on this website.
ready to startNOTE: Not all batteries for HP ProBook 64x, HP ProBook 65x, HP ProBook 4xx, HP x360 310 G2, HP ENVY, HP Pavilion x360 15-inch, HP 11 notebook computers, HP Thin Clients, and HP ZBook mobile workstations are subject to This recall Planned Impact.
Note: The above products sold in mainland China are only some commercial models, including HP ProBook (640 G2, 645 G2, 650 G2, 430 G4, 440 G4, 450 G4) notebook computers and HP ZBook (17 G3, Studio G3 /G4 ) mobile workstations, approximately 254 units are affected by this new extended recall. The original and previous expanded recalls totaled approximately 804 and 734 respectively. As with previous recalls, home models are not affected.
The HP Battery Program Validation Utility checks whether your notebook battery is affected. Verification using this utility usually takes no longer than 30 seconds
Download HP Battery Validation UtilityMinimum system requirements to use this utility:· Windows operating system· Microsoft .Net Framework 4.5.2· HP Software FrameworkIf you do not meet the minimum requirements, download the fully loaded battery verification utility that will install the required framework.
After installation, click this icon on your desktop to check your
notebook battery:
Computer product names that may have affected batteriesThe following products may be shipped with affected batteries:
The following products are compatible with, but not shipped with, the affected batteries. Customers may have purchased the battery as an accessory or may have received a
replacement HP Laptop Battery through service affected by this recall program.
＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞＞11.55V 3560mAh Replacement Laptop Battery for HP PC03XL