Spotted a problem with one or both of your first-gen AirPods Pro earbuds? They may be included in Apple’s free service plan. Read on to learn how to check your AirPods Pro recalled replacement eligibility.
Update 11/17/22: This service plan is still ongoing as it covers affected AirPods Pro for up to 3 years after original retail sale. But Apple has determined that only first-generation AirPods Pro models are eligible. Read on for all the details…
If you notice poor noise cancellation, loss of bass, crackling and static, or increased background sound with your first-generation AirPods Pro, they may be covered by the AirPods recall. The AirPods Pro charging case is not a service item, just the earphones. The first-generation AirPods Pro are being recalled for “3 years after the device was first retailed.” That changed 2 years after the program initially covered affected AirPods Pro.
AirPods Pro recall: How to check for replacement eligibility
The first-generation AirPods Pro recall does not have a serial number checker, so if you notice any of the following issues with your first-generation AirPods Pro:
Increased crackling or static in noisy environments, while exercising, or on the phone
Active Noise Cancellation is not working as expected, such as loss of bass, or increased background sounds, such as street or airplane noise
Then: Call or contact Apple Support first, then make an appointment at your local Apple Store or contact an Apple Authorized Service Provider.
Apple emphasizes that “your AirPods Pro will be inspected prior to any service to verify their eligibility for this program. AirPods Pro confirmed to be faulty will be replaced. AirPods Pro cases are not affected and will not be replaced.” Apple It also states that “the affected devices were manufactured before October 2020.” Keep in mind that defective models may have been sold after that date, and the recall is 3 years from the original retail sale, which means The warranty period for eligible AirPods Pro will run through 2023 and beyond. The AirPods Pro recall program is open to customers worldwide, but does not extend the warranty period.
Even if you’re not eligible, try to fix your AirPods
If it turns out you’re not eligible for the AirPods Pro recall, try these 4 tips to fix your earphones:
Double check your AirPods case and AirPods
Put both AirPods in the charging case and open the lid near the iPhone to see the battery status
Double check that Bluetooth is not turned off on the iPhone
iPhone Settings app > Bluetooth > Make sure the toggle is green
Cleaning the Speaker and Microphone Grilles
If your AirPods won’t connect or still have sound issues, reset them
How to reset AirPods and AirPods Pro
If one of your AirPods batteries is found dead, Apple will charge $49 for a replacement. Usually, it’s the new AirPods that came with your earbuds, not a battery replacement for your existing earbuds.